CASE STUDY
 

FORTIFYING ENGAGEMENTS

GENERAL SERVICES ADMINISTRATION (GSA) CENTERS OF EXCELLENCE (CoE)
 
THE CHALLENGE

In the spring of 2021, many agencies found themselves needing to adapt. They needed tools and systems to support and optimize their remote work capabilities. They needed experts to help them manage innovation of varying scales. Enter the Centers of Excellence (CoE). Part of GSA’s Technology Transformation Services (TTS), the CoE are at the forefront of Federal technological transformation. Their mission is to co-create and accelerate modernization methods and practices for agencies and departments big and small. They look to trusted partners to help them execute and expand. Enter Longevity.  

THE SOLUTION

Our agile teams streamline and digitize the CoE’s business operations and fortify their engagements. Our project managers, communications experts and strategic management consultants bring the people, process and technology the CoE needed to support government-wide modernization projects in Cloud Adoption, Contact Center, Customer Experience, Data Analytics, and Infrastructure Optimization.

BUSINESS IMPACT

Since April 2020, we’ve supported the CoE on about a dozen engagements – and have witnessed the direct impact of our work at such agencies as Housing and Urban Development (HUD), Federal Emergency Management Agency (FEMA), National Library of Medicine (NLM), Government Accountability Office (GAO) Office of Personnel Management (OPM), Joint Artificial Intelligence Center (JAIC), National Institutes of Health (NIH), National Library of Medicine (NLM) and GSA NewPay. Through the development of accelerators, we’ve optimized the CoE’s service delivery model and continue to ensure their engagement teams have the right experts, resources and tools. With our help they continue to streamline and improve their strategic business management, strategic communications, digital business transformation, change management, stakeholder engagement and new hire experience.

  • 100+ Communications and Graphics
  • 12+ Digital Business Transformations
  • 10+ Engagements
CONTACT OUR TEAM
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