HR Operations & Technology

CORE Capabilities

Human Resources Operations Support

Our HR Operations Support capability focuses on optimizing the day-to-day HR activities that enhance the employee experience, reduce administrative burdens, and improve compliance. We bring a structured, service-oriented approach to the management of HR processes, ensuring consistency, transparency, and continuous improvement across the HR function.

Key Services Include:

• HR service delivery model design and optimization
• Employee lifecycle transaction processing (onboarding, offboarding, status changes)
• HR policy and procedure standardization
• Case management and shared services implementation
• HR compliance monitoring and audit readiness
• SLA tracking and performance metrics for HR services
• Organizational change support and communications

HR Technology and Platforms

The HR Technology and Platforms capability ensures that organizations are equipped with the right digital tools and architectures to enable efficient, data-driven HR operations. We help clients select, implement, integrate, and optimize HR technology platforms to improve decision-making, user experience, and alignment with business goals.

Key Services Include:

• HRIS and HCM system implementation and configuration (e.g., Workday, SAP SuccessFactors, Oracle HCM)
• Digital transformation of HR functions (automation, AI/ML integration)
• System integration and data flow optimization across HR, finance, and IT systems
• Reporting, analytics, and dashboard development for workforce insights
• Vendor assessment and selection for HR tools and platforms
• Change management and user adoption for new technologies
• Cloud-based workforce solutions and mobility platforms