US DEPARTMENT OF AGRICULTURE – US FOREST SERVICE

IMPROVING THE EMPLOYEE LIFECYCLE

CASE STUDY

Introduction

Mapping the employee experience for innovations in HR

The United States Forest Service (USFS) of the United States Department of Agriculture (USDA) manages which cover 193 million acres of land nationwide. Their workforce consists of 30,000 permanent and temporary seasonal employees. The USFS Human Resources Enterprise Solution (HRES) is responsible for managing the employee lifecycle.

United States Forest Service (USFS) Seal

CASE STUDY

Business Transformation Services

Challenge

The USFS’s Human Resources team is faced with unique challenges within the federal ecosystem, as their staffing needs must respond to unpredictable emergencies and natural disasters over a large geographic area. Coupled with the remote locations involved, and specific qualifications required, it can be a challenge to identify, onboard and deploy resources in a timely manner. These issues are further complicated by traditional HR issues, like managing employee policies and benefits, recruiting a diverse workforce, promoting an inclusive culture, and attracting and retaining top talent. HRES lacked a comprehensive strategy, and modern tools to ensure their success in these areas.

Solution

Longevity brought our wide array of Subject Matter Expertise in HR Advisory, Process Improvement, Change Management, and Technology Implementation to support the agency’s Project Management Office (PMO) and HRES team. The transformation and delivery of HR services include project and program management delivery, oversight, advisory services, acquisition budget and capital planning for FS HR offerings.

Business Impacts

Longevity has established more than a dozen project roadmaps, plans and schedules for the implementation of various new IT solutions. We have also trained USFS leaders to support change management by providing the tools and guidance needed to support and implement changes organization-wide.